Service Assessment Report

Service assessment reports are published in a repository visible to everybody in the service network by the executive after each assessment. They contain:

• Assessment date
• Result: Met or Not Met
• Stage: the service's lifecycle stage, when assessed
• Service manager
• Service contract: a copy of, or link to the specific version of the service contract (in particular: description, user needs, and metrics)
• Assessors: names of the people representing the executive
• Assessment criteria: an itemised list of criteria used to assess the service, including:
  • criteria name, and link to more information
  • decision (Met or Not Met)
  • what the team has done well
  • what the team needs to improve